Getting Technical Help


The Helpdesk is your first point of contact for related questions & problems. We provide support, information, and advice through this portal for each ticket created.

Hours of Operation


Days Hours of Availability
Monday to Friday  
Saturday
Sunday
8:30 a.m. - 5:00 p.m.
Closed
Closed
Mountain Standard Time * The HelpDesk is closed on statutory holidays.

What You Can Expect When You Create a Ticket with HelpDesk


When a ticket is created, it is placed in a queue with others requiring support.  HelpDesk will contact the ticket creator once they are available to assist.
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Response Times From the HelpDesk


Response times from the HelpDesk will vary, based on ticket volume each day.
Please remember that if the reason you cannot connect is a result of a system-wide problem, the HelpDesk may not be able to respond to your ticket immediately as they will be dealing with a severe increase in ticket volume. Be patient and keep trying every so often. You might find that after a few minutes you are able to connect or complete your task without intervention from the HelpDesk.

Information Required


When contacting the HelpDesk , identify yourself. The following information is required:
  • your name
  • company your with
  • your phone number you can be reached at 
  • office location
  • your description of the problem (details are important) attach any screen shots, error codes or message you are getting from your system.

Open A New Ticket


Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Open a New Ticket

Check Ticket Status


We provide archives and history of all your current and past support requests complete with responses.

Check Ticket Status

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