Getting Technical Help
The HelpDesk is your first point of contact for related questions & problems. We provide support, information, and advice through this portal for each ticket created.
Hours of Operation
|Days (MST)||Hours of Availability|
|Monday to Friday |
|9:00 a.m. - 5:00 p.m.|
Mountain Standard Time * The HelpDesk is closed on statutory holidays.
What You Can Expect When You Create a Ticket with HelpDesk
When a ticket is created, it is placed in a queue with others requiring support. HelpDesk will contact the ticket creator once they are available to assist..
Response Times From the HelpDesk
Response times from the HelpDesk will vary, based on ticket volume each day.
Please remember that if the reason you cannot connect is a result of a system-wide problem, the HelpDesk may not be able to respond to your ticket immediately as they will be dealing with a severe increase in ticket volume. Be patient and keep trying every so often. You might find that after a few minutes you are able to connect or complete your task without intervention from the HelpDesk.
When contacting the HelpDesk , identify yourself. The following information is required:
- your name
- company your with
- your phone number you can be reached at
- office location
- your description of the problem (details are important) attach any screen shots, error codes or message you are getting from your system.
Open A New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.
Check Ticket Status
We provide archives and history of all your current and past support requests complete with responses.
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